Incident Response

What it is

Incident response is the plan and set of procedures an organization uses when a cybersecurity event occurs. This includes identifying the breach, containing the damage, notifying affected parties, and restoring operations. An incident response plan is part of a solid security operations program and may need updates from time to time to align with changes in the threat landscape.  

Why it matters

In the event defenses are breached, what matters next is how quickly and transparently a company responds. Failure to act decisively and inform customers or regulators can increase harm and result in litigation.

Example from the courts
In King v. Salesforce (California, 2025), plaintiffs alleged that Salesforce and its partners failed to promptly notify affected consumers after a data breach tied to TransUnion data. The claims suggest that weak incident response planning worsened the impact of the breach.

Threat Detection and Response

Threat Detection and Response (TDR) includes three steps. While tools like firewalls are designed to stop threats from getting in, TDR recognizes that some will still make it through. When threats bypass those preventative measures, TDR steps in to identify them using methods like behavioral analysis and anomaly detection. Once a threat is found, TDR kicks in with a quick response to contain it, eliminate the threat, and restore any impacted systems.  

Cyber Hero® Managed Detection and Response

Cyber Hero^® MDR is an add-on to ThreatLocker Detect that allows organizations to opt for the ThreatLocker Cyber Hero Team to monitor and respond to Indicators of Compromise (IoC). When ThreatLocker Detect identifies suspicious activity in your environment, the Cyber Hero Team will review the alert to determine if there is a true IoC or a false positive. In the event of a cyber incident, the Cyber Hero Team will follow the customer's runbook to either isolate or lock down the device and notify the customer.

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