Full Time
Location: Orlando, FL

COMPANY OVERVIEW
‍
‍ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.  

‍POSITION OVERVIEW
‍
ThreatLocker is seeking a highly motivated and detail-oriented Business Analyst (BA) to join our dynamic product development team. The BA will work closely with the Chief Product Officer (CPO) and BA Team to scope and define new products, ensuring they align with our strategic goals and meet market demands. This role requires a deep understanding of business processes, excellent analytical skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

‍JOB SCOPE
‍

• Collaborate with the CPO to identify and prioritize new product opportunities.
• Conduct market research and competitive analysis to inform product strategy.
• Gather and document detailed business requirements and user stories.
• Work with cross-functional teams, including development, design, and marketing, to ensure product requirements are understood and implemented correctly.
• Facilitate workshops and meetings to gather input from stakeholders and refine product requirements.
• Create and maintain product roadmaps and timelines.
• Create and update documentation, including UI/UX mockups, database dictionaries, APIs, etc. to support the product life cycle
• Manage the product backlog and prioritizing the tasks based on changing requirements.
• Assist in the development of business cases and ROI analyses for new product initiatives.
• Monitor and report on product performance and user feedback post-launch.
• Work with the product team and end-users to deliver updates and status reports.
• Support the CPO in strategic planning and decision-making processes.

‍REQUIRED QUALIFICATIONS
‍

• 3+ years of experience as a Business Analyst or in a similar role.
• Experience working in a fast-paced tech company or cyber security company – preferred.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience with Agile/Scrum methodologies.
• Knowledge of DB SQL & API Integrations.
• In-depth knowledge of the Software Development Life Cycle (SDLC) .
• Proficiency in business analysis tools and software (e.g., JIRA, Confluence, Microsoft Office Suite).
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Knowledge of product management and development processes.
• Certification in Business Analysis – Preferred (e.g., CBAP, PMI-PBA).

‍WORKING CONDITIONS
‍
The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.
‍

• Jobs will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Full Time
Location: Orlando, FL

COMPANY OVERVIEW
‍
‍ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.  

‍POSITION OVERVIEW
‍
The DevOps engineer will play a key role in managing various phases of software development project from developing and testing to delivery and support. The ideal candidate will have experience deploying modern technical solutions in a Datacenter on-premise environment, and be able to integrate software development and IT operations into a single continuous process with a solid foundation of technical and management skills.

‍JOB SCOPE
‍

• Implements various development, testing, automation tools, and I.T. infrastructure
• Understands customer needs and leads project execution through team planning
• Defines and outlines processes for development, testing, releases, updates and support according to DevOps standards
• Demonstrates technical expertise in software development including reviewing, verifying and validating
• Monitors all processes throughout the project lifecycle and creates new processes as needed including automation
• Performs vulnerability checks to ensure system security and compliance
• Conducts root cause analysis and incidence management
• Selects and deploys relevant CI/CD tools for building pipeline and continuous improvement

‍REQUIRED QUALIFICATIONS
‍

• 7 years of experience in a software developer or equivalent role; DevOps role with project management experience highly preferred
• Proficiency in working with Git workflows
• Excellent understanding of scripting languages such as Bash Scripting, Python, Go, etc.
• Experience with creating CI/CD pipelines with GitHub, Jenkins, etc.
• Good understanding of various DevOps tools, open-source technologies, cloud-based services, and automation tools
• Working knowledge of databases and SQL preferred
• Excellent coordination, communication, and problem-solving skills
• Ability to take initiatives and work with a collaborative spirit

‍WORKING CONDITIONS
‍
The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.
‍

• Jobs will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Full Time
Location: Orlando, FL

COMPANY OVERVIEW
‍
‍ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.  

‍POSITION OVERVIEW
‍
ThreatLocker’s Full Stack Developers support in the development, expansion and maintenance of our unique and innovative cybersecurity software. They will be responsible for, but not limited to:
‍

• Developing software for internal and external use
• Gathering business requirements and delivering project on time
• Communication and teamwork with all areas of the business
• Bug fixing and code refactoring
• Guiding junior and inexperienced developers
• Offering new idea from past experiences and current industry standard practices

Our Full Stack Software Developers/Engineers are familiar with the following technologies and languages:

• .NET Framework  
• ASP .NET WebForms
• C# 7.3
• SQL Server (T-SQL)
• Javascript
• CSS
• Telerik UI WebForms
• Visual Studio  
• GIT & GitHub Preferred

‍DESIRED QUALIFICATIONS
‍

• At least 5 years’ experience in software development
• Proficient knowledge with front and back-end development
• Experienced in using C# and ASP .NET , SQL Server
• Experience with Angular preferred
• Highly analytical with ability to propose areas
• Strong written and verbal communication skills

‍PREFERRED QUALIFICATIONS
‍

• Angular
• DOTNET 6
• jQuery
• SASS/SCSS
• Npm
• NuGet Package Manager
• Docker
• ASP .NET MVC

‍WORKING CONDITIONS
‍
The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.
‍

• Jobs will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Full Time
Location: Orlando, FL

COMPANY OVERVIEW
‍
‍ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.  

‍POSITION OVERVIEW
‍
Kernel Developers develop and maintain a selected subset of the core kernel infrastructures, both in the SUSE enterprise products and upstream.
‍

‍
JOB SCOPE
‍
The Kernel Developer will be responsible for, but not limited to:
‍

• Developing, debugging and testing kernel level code using the C language
• Exercising/validation of system from user space, knowledge of user space API
• Supports the design, development, and maintenance of major system components
• Manages device driver development and support (one or more of USB, network, graphics, video, mtd, storage, power management)
• Design and maintenance of CI/CD
• Ported/maintain Linux distribution for a platform

‍
REQUIRED QUALIFICATIONS
‍

• Minimum of 7 years of professional experience in software development
• Proficient in Windows, Linux and/or Mac operating system
• Proficient in C programming
• Experienced in the following:
  - Computer architecture and server platform hardware
  - System software development in C and Python
  - Internals of Linux, Mac and/or Windows operating systems

PREFERRED QUALIFICATIONS IN
‍

• Working knowledge of VMM technologies like VMware/Xen/KVM/Hyper-V Experience.
• Experience with memory management and Kernel programming.
• Knowledge about SR-IOV, SIOV, DMA and PCIe.
• Experience with virtualization and containerization (Python virtual environments and Docker)
• Atlassian Suite (Jira, Confluence, Crucible)
• Subversion exposure Familiarity with ARM architecture a plus
• Solid knowledge of Linux kernel internals (process scheduler, memory management, concurrency/synchronization, memory allocation, file systems) and networking or storage subsystems architecture

‍WORKING CONDITIONS
‍
The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.
‍

• Jobs will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Full Time
Location: Orlando, FL

COMPANY OVERVIEW
‍
‍ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.  

‍POSITION OVERVIEW
‍
The Mobile Applications Developer will create and lead efforts for ThreatLocker’s in-house product.

JOB DUTIES

The Mobile Applications Developer will be responsible for, but not limited to:
‍

• Developing new features and user interfaces from wireframe models
• Ensuring the best performance and user experience of the application
• Fixing bugs and performance problems
• Writing clean, readable, and testable code
• Cooperating with back-end developers, designers, and the rest of the team to deliver well-architected and high-quality solutions
• Documenting all processes and developing project schedules and workflows

QUALIFICATIONS
‍‍

• Minimum 3+ years experience with a programming languages based on OOP concepts required
• Experienced in Android and iOS mobile platforms and adept at cross-platform development; creating/maintaining apps in iOS and Android platforms
• Experience with Swift/Objective-C, or Java/Kotlin
• Experience with Javascript/Typescript
• Working knowledge of working in libraries for automated tests such as JUnit, Espresso, Mocha, XCTest, etc.
• Familiar with JSON format
• Experience with Rest API Integration
• Experience with profiling and debugging mobile applications
• Familiarity with Git

‍WORKING CONDITIONS
‍
The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.
‍

• Jobs will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Full Time
Location: Orlando, FL

COMPANY OVERVIEW
‍
‍ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.  

‍POSITION OVERVIEW
‍
The Systems Engineer who will be responsible for maintaining and administering ThreatLocker’s computer server and network infrastructure. The primary goal of the Systems Engineer is to maintain and monitor the company’s infrastructure hardware, software, and other related systems. The ideal candidate will need a strong understanding of Windows Server 2019, Hyper V Server, SQL Server and network infrastructure and network hardware.

JOB SCOPE

The Systems Engineer will be responsible for, but not limited to:
‍

• Maintains and administers computer networks and related computing environments including system software, applicants, software, hardware, and configurations
• Performs disaster recovery operations and data backups when required
• Protects data, software, and hardware by coordinating, planning, and implementing network security measures
• Troubleshoots, diagnoses, and resolves hardware, software, and other network and system problems
• Monitors system and network performance using PRTG.
• Perform SQL queries to maintain optimal SQL performance
• Designs, configures, and tests networks, systems, and operating system software.

‍REQUIRED QUALIFICATIONS
‍

• Strong understanding of data center infrastructure and network hardware
• Ability to think through problems and visualize solutions
• Ability to create accurate network/system diagrams and documentation for design and planning infrastructure systems
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Ability to work with all levels of staff within and outside of IT and outside the organization
• Oral and written communication skills
• Extensive experience with Hyper-V, and SQL Server 2017
• Administration experience of Windows 2019 server including Active directory, Group policy and DNS

‍WORKING CONDITIONS
‍
The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.
‍

• Jobs will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Location: Orlando, FL

COMPANY OVERVIEW
‍
‍ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.  

‍POSITION OVERVIEW
‍
The Level 2 Technical Support role at ThreatLocker involves troubleshooting issues, finding fixes, and providing exemplary customer service. The ideal candidate is technically capable, proactive, and possesses strong organizational and customer service skills. This position does require working weekends, after hours, and overtime when necessary.

QUALIFICATIONS

• Customer Service Mentality
• Organizational and Time Management Skills
• Verbal and Written Communication Skills
• Interpersonal Skills
• Reliability
• Technical Proficiency
• Attention to Detail
• Previous Ticketing System Experience
• Adaptability to High-Pressure Environment
• Collaborative Team Player
• Quick Learner
• Physical Capability (Able to lift 50 lbs)
• CompTIA Net+/Sec+ Certifications or equivalent experience

RESPONSIBILITIES

• Hardware and Software Installation
• Ticket Management
• Timely Response to Requests and Issues
• Remote Support via Zoom
• Assist with New Hire Training
• Work with Windows and Mac OS Devices
• Active Directory Tasks
• Evaluate and Test New Technology
• Create Documentation for Staff
• Collaborate in Resolving Tier 1 Support Tickets

‍WORKING CONDITIONS
‍
The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.
‍

• Jobs will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Full Time
Location: Orlando, FL

COMPANY OVERVIEW
‍
‍ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.  

‍POSITION OVERVIEW
‍
The Technical Marketing Writer is responsible for collaborating with subject matter experts to create and produce technical marketing collateral and material.

JOB SCOPE

The Technical Marketing Writer is responsible for, but not limited to:
‍

• Writes about technical subjects for technical and nontechnical audiences
• Creates, updates, edits, and proofreads written materials such as case studies, whitepapers, eBooks, product manuals, user manuals, how-to guides, and FAQs.
• Monitors and researches cybersecurity industry; i.e. zero-day vulnerabilities, government compliance, software vendor comparisons, and partner requests.
• Creates scripts for video tutorials, overviews, presentations and ads.
• Tests and updates existing documentation.
• Adheres to and updates in-house style guide.
• Creates infographics and screenshot markups.
• Writes, edits, and update User Experience (UX) and User Interface (UI) copy.
• Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections.
• Serves as proofreader for marketing department work.

‍REQUIRED QUALIFICATIONS
‍

• Minimum of 2-3 years in technical content development.
• Experience in cybersecurity or information technology industry, preferred
• Bachelor’s degree in marketing, communications or related field, preferred
• Ability to understand and accurately translate technical information for a general audience
• Knowledge of zero trust security framework, a plus
• Excellent problem-solving ability and attention to detail
• Ability to effectively use analytics to improve user-facing content

‍WORKING CONDITIONS
‍
The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.
‍

• Jobs will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Full Time
Location: Orlando, FL

COMPANY OVERVIEW
‍
‍ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.  

‍POSITION OVERVIEW
‍
Our Sales Development Representatives are the first step in our sales process here at ThreatLocker, used to help grow and develop entry level sales professionals. The role focuses on product knowledge and best sales practices. Our SDR's will be contacting potential customers to inform them about our product or service using scripts. Along with answering questions about products or the company and asking questions to better understand customer requirements.

JOB SCOPE
‍
The SDR will be responsible for, but not limited to:
‍

• Contact businesses and private individuals by telephone to promote product
• Explain the product or service to potential customers
• Deliver scripted sales pitch to the customer
• Handle customer questions
• Record customer details including reaction to the product or service offered
• Schedule appointments for sales staff to meet prospective customers
• Strong phone and verbal communication skills along with active listening

‍REQUIRED QUALIFICATIONS
‍

• Experience in a high volume, call center working environment, preferred
• Ability to multi-task, set priorities and manage time effectively
• High school degree

‍WORKING CONDITIONS
‍
The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.
‍

• Jobs will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Full Time
Location: Orlando, FL

COMPANY OVERVIEW
‍
‍ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.  

JOB SCOPE

ThreatLocker is looking for a talented and ambitious ‘hunter’ software Sales Representative that thrives in a fast-paced startup sales environment. The successful candidate will play a key role in achieving our customer acquisition and will be part of our rapidly growing sales team with multiple career paths available. As a Sales Representative you are responsible for but not limited to:
‍

• Working with sales leadership to develop a sales plan and target list of accounts to penetrate, leveraging sales intelligence tools as needed
• Using our CRM to build your sales pipeline.
• Focus and commitment to crushing your outbound campaign targets
• Meeting / exceeding weekly and monthly performance targets
• Outbound with the phone, email, and social media activities to thoughtfully engage potential prospects
• Regularly engage with account execs and sales & marketing leadership to discuss market feedback and learnings in order to refine your elevator pitch and target account lists.

‍REQUIRED QUALIFICATIONS
‍

• Minimum of two years of outside sales experience; B2B sales preferred
• Experience in software-centric in SDR or BDR positions, preferred
• Proficient in identifying and engaging MSP or MSSP leads and in high volume outbound prospecting
• Experienced in CRM (Salesforce, Sugar, etc.) to build and maintain pipeline
• Effective oral and written communicator
• Startup experience, preferred
• Highly organized and adaptable to a dynamic work environment

‍WORKING CONDITIONS
‍
The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.
‍

• Jobs will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Full Time
Location: Orlando, FL

COMPANY OVERVIEW
‍
‍ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.  

POSITION OVERVIEW

ThreatLocker’s Solutions Engineers are the technical subject matter experts in supporting clientele through ThreatLocker’s product lifecycle.

Solutions Engineers are responsible for, but not limited to:
‍

• Supporting Sales department in product demonstration calls
• Managing post-sales cycle to providing technical support to client through audit reviews
• Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
• Document and monitor requirements needed to institute proposed updates in relation to customer experience
• Work alongside sales teams to successfully monitor progress and implementation of initiatives
• Account for possible project challenges or constraints and proactively seek to manage challenges
• Create and deploy product training webinars
• Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter

‍REQUIRED QUALIFICATIONS
‍

• Minimum of five years of professional experience in IT solutions
• Experience within cybersecurity industry, preferred
• Understanding of best practices regarding system security measures
• Advanced understanding of business analysis techniques and processes
• Understanding of sales cycle
• Excellent verbal and written communication

‍WORKING CONDITIONS
‍
The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.
‍

• Jobs will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

Full Time
Location: Orlando, FL

COMPANY OVERVIEW
‍
‍ThreatLocker® is a global cybersecurity leader, providing enterprise-level cybersecurity tools for the Managed Services Provider (MSP) industry to improve the security of servers and endpoints. ThreatLocker’s combined Application Whitelisting, Ringfencing™, Storage Control and Privileged Access Management solutions are leading the cybersecurity market towards a more secure approach of blocking unknown application vulnerabilities.  

JOB OVERVIEW

ThreatLocker is building an advanced IT team dedicated to conducting test programs, including special projects, conducting product research, developing test scripts, and deploying IT systems. This specialized role encompasses a wide range of responsibilities, from assisting customers with advanced and complex issues to research and test projects. Duties include deploying O365 scripts, API integrations, networking, Active Directory, O365, and understanding many IT systems. We're seeking an ideal candidate with extensive experience, ideally from an MSP background or corporate I.T. background that is used to working with a large number of solutions. Preferably a high-end Level 2 or Level 3 engineer looking for a career transition.

As a Special Projects IT Engineer you are responsible for but not limited to:
‍

• Diagnose and resolve complex customer issues related to IT systems.
• Conduct in-depth research on products and technologies to enhance company offerings.
• Develop and execute test scripts for various IT systems and applications.
• Deploy and manage IT systems, including O365, Active Directory, and networking infrastructure.
• Collaborate with cross-functional teams to ensure seamless integration of API solutions.
• Provide expert-level support to customers, addressing their technical inquiries and challenges.
• Stay updated on emerging technologies and industry trends to continuously improve company operations.
• Document processes, procedures, and troubleshooting steps for internal knowledge sharing.

‍REQUIRED QUALIFICATIONS
‍

• 5+ years of experience in IT support, preferably in a Managed Service Provider (MSP) environment or a corporate I.T. background.
• Proficiency in deploying and managing O365, Active Directory, and networking infrastructure.
• Strong understanding of API integrations and scripting languages.
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
• Effective communication and interpersonal skills for interacting with customers and internal teams.
• Proven track record of conducting research and implementing innovative solutions.
• Certifications such as CCNA, MCSA, or equivalent are a plus.
• Ability to work independently and collaborate effectively in a team environment.
• Willingness to adapt to new technologies and embrace continuous learning.

‍WORKING CONDITIONS
‍
The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.
‍

• Jobs will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.