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Cyber Hero® Approvals

Application approvals handled for you. Keep your environment secure while giving your IT team valuable time back.

Application requests don't stop after business hours, and neither do your users.

With ThreatLocker Cyber Hero Approvals, your team can delegate routine application approval requests to the ThreatLocker Cyber Hero Team. Following the approval guidelines you define, our cybersecurity experts evaluate requests around the clock so your users get what they need quickly without adding to your team's workload.

Whether your IT staff is busy, after-hours, or simply focused on higher-value projects, Cyber Hero Approvals help keep your business moving.
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We handle approvals 24/7
Application requests don't stop after business hours, and neither do your users.

Our Cyber Hero Team is available 24 hours a day, 365 days a year, including holidays, with an average application approval time of 15 minutes or less. Whether your IT staff is busy, after-hours, or focused on higher-value projects, we help keep your business moving.
You stay in control
Your organization defines the rules. Then we execute them by the book.

Working within the approval policies you establish, the Cyber Hero Team reviews application requests, validates software, and processes approvals on your behalf while your organization maintains full control over what is allowed.
We reduce approval fatigue
Instead of interrupting your day to review every application request, let the Cyber Hero Team handle the repetitive work.
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Cyber Hero Approvals help reduce the burden on your internal team while maintaining a consistent, security-first approval process, freeing your IT and security teams to focus on higher-priority initiatives.
ThreatLocker Cyber Hero Approvals help your IT team stay focused on higher-value work while our Cyber Hero Team handles routine application approvals around the clock.

Following the approval guidelines you establish, our cybersecurity experts evaluate application requests, validate software, and process approvals on your behalf—helping users get what they need quickly without adding to your team's workload.

Whether an application already exists within the ThreatLocker Allowlisting catalog or requires additional validation in a ThreatLocker testing environment, every approval follows your organization's policies.

Local folders

Network shares

OneDrive and SharePoint

Cloud-connected storage

Endpoint file systems
Cyber Hero Support has been a tremendous asset throughout our ThreatLocker rollout. When a user requests an application, the team provides a guaranteed 3- to 5-minute SLA to approve it, properly authorize it, or alert our team for further investigation. This has been especially valuable during off-hours, when our team isn't always immediately available, and it helps ensure the business continues to run smoothly.
Bill Lucas
CISO
Mastronardi Produce

Here's how it works

Your organization defines the approval policies. We follow them.

The Cyber Hero Team evaluates application requests according to the guidelines you've established, validates software when necessary, and processes approvals on your behalf. When requests require escalation, they are routed according to your rules.
Your approval policies
You decide the rules, including:

Which applications can be approved

Which requests require escalation

Which applications should always be denied

Whether approvals are allowed only for business applications

Minimum software reputation requirements

Any organization-specific approval requirements
Every approval follows your policies.
ThreatLocker has been an outstanding partner. With most vendors, support can take a day or more, but the ThreatLocker Cyber Hero® Team responds in 60 seconds or less on average.
Dylan Lohr
Security Engineer
Netwealth

Expert application validation

When an application already exists within the ThreatLocker Allowlisting catalog, it can often be approved immediately.
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When additional validation is required, the Cyber Hero Team safely analyzes the application in a ThreatLocker testing environment before approving it according to your organization's policies.
Faster approvals for users
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Cyber Hero Approvals help deliver faster approvals for end users while reducing the time your internal team spends reviewing routine application requests.
More time for your IT team
Cyber Hero Approvals help your organization:

Reduce time spent reviewing routine application requests

Free IT and security teams to focus on higher-priority initiatives

Maintain consistent application approval policies
24/7 coverage
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Our team is available 24 hours a day, 365 days a year, including holidays, with an average application approval time of 15 minutes or less.

If you are using ThreatLocker Web Content Control, we will handle the web requests for you too.
Getting started is simple
If you are already a ThreatLocker customer, your organization can configure Cyber Hero Approvals by defining your approval policies and escalation rules. Once enabled, the Cyber Hero Team begins processing requests according to the guidelines you've established.

If you're interested in learning more, contact your ThreatLocker Account Manager or review our Knowledge Base article.
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Not yet a ThreatLocker customer?

See how ThreatLocker Cyber Hero Approvals can help reduce administrative workload while maintaining a Zero Trust approach to application control.
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